Frequently asked questions
Will my data be safe?
Yes. Your entries are stored in an encrypted database and only ever visible to you. We never sell or share your data. You can delete your account and all your data at any time from More → My account.
Can I access it on multiple devices?
Yes. Sign in with the same email and password on any device with a browser — phone, tablet, laptop — and your data follows you.
What if I want to cancel?
You can stop using the planner at any time. Delete your account from More → My account and your data is wiped from our servers.
Is the cycle tracker medical advice?
No. The cycle tracker is for personal awareness and reflection only. It is not a contraceptive, a fertility tool, or medical advice. If you have any health concerns, please speak to a qualified medical professional.
Is the separation admin section legal advice?
No. The separation admin section is an organisational tool only. Always seek qualified legal advice for your specific situation.
Can I get a refund?
Please see our Terms & Conditions for refund details, or contact us directly and we will do our best to help.
I lost my purchase code — what now?
Email us via the contact page with the email address you used to buy and we will resend it within 48 hours.
Still stuck? Get in touch.